Fuel Oil 
 Burner Service
About Us
Service Area
Payment Plans
Service & Maintenance
Commercial Fueling
Company Policy
Delivery Info. Form
Credit Application
Contact Us
Company Policy
In order to avoid any misunderstanding or confusion in the future, we have compiled the following information pertaining to the various terms and conditions of your account with us.
A) Delivery Status - "will Call" or "automatic" service
"WILL CALL" customers will call our office when a delivery is needed. Minimum delivery is 150 gallons. We do require at least 72 hours advance notice to allow time for scheduling. Will Call Deliveries will be scheduled for delivery at Company's discretion during inclement weather.

"AUTOMATIC" customers will receive deliveries automatically, based on our computerized degree day system, which estimates usage according to the daily temperature outside. When our computer indicates that your tank is down to between 1/2 and 1/4 full, a delivery ticket will automatically print (providing the account has no past due balance) and a delivery will be made. Be advised that the computer requires at least three full deliveries before it can establish an accurate usage factor on your individual account. Therefore, it may be necessary for you to call in should your gauge indicate that you are below 1/4 tank.

MINIMUM DELIVERY IS 150 GALLONS - If you are on "will call" delivery status, you will be charged for 150 gallons whether you can take it or not, so make sure it will fit before ordering. There is no "minimum" delivery requirement if you are on "automatic" delivery, as our system determines when you are due for a delivery.

B) PAYMENT TERMS - Once your open credit account has been established, you have several options. You may take a discount of ten cents per gallon if payment is received via cash or check, at time of delivery, or within ten days from date of delivery, OR make payment in full within 30 days from date of delivery. We also accept Discover, Visa and Master Card as form of payment. Your account can be tagged to automatically charge one of these cards. However, due to excessvely high credit card processing fees you will not be entitled to the ten cent per gallon prompt payment discount. The discount applies only to cash or check payments.
C) PREPAY PROGRAM - This program allows you to prepurchase your estimated annual supply of heating oil in advance during the summer to lock-in at off season rates. Price quotes are usually available in July, please call our office for seasonal details.
D) BUDGET PLAN - Consists of ten (10) equal payments from August through May, and payments are due on the 10th of each month. The estimated monthly payment is based on your individual usage for the previous heating season. At the end of the budget season (May), if all ten payments were received by the 10th of each month, you account will be credited with a ten cent per gallon discount for each gallon delivered during the ten month period. If there is a balance due after the discount credit has been issued, it is due by June 10th. If a credit balance remains it may be carried over to the next season to reduce your monthly payments, or a request for a refund can be made. BUDGET MAX INSURANCE is also available. For a nominal fee per season, this insurance guarantees a "price cap" or "maximum" amount per gallon for those who choose to participate. Payment for this insurance must be received with your August budget payment. The price cap fluctuates from season to season based on market conditions.
NOTE: Service invoices are not included in budget amount and must be paid separately within 30 days of date of invoice.
E) Office Hours - Regular office hours are 8:00 AM to 4 PM and Service Department hours are 7:00 AM to 3 PM, Monday through Friday excluding observed holidays.
F) AFTER HOURS DELIVERIES - 24 Hour Emergency Delivery Service
Will Call Accounts: Deliveries made after 4:00 PM on weekdays and deliveries on weekends are subject to a $95.00 call-out charge. Emergency deliveries requested on a Holiday are subject to $125.00 call-out. Calls received for same day service may be subject to charge if re-routing of our drivers schedule is required. A $20.00 restart charge may be imposed at Company's discretion.
Automatic Delivery Accounts: Provided that there are not past due invoices, there is no call-out charge. However, if there is a past due balance, the balance plus the call-out charge must be paid at time of delivery.
G) TECHNICIAN SERVICE - Service technicians are available 24 hours a day, 7 days a week, on a charge per call (time and material) basis. Time is billed portal to portal (includes travel time). Service contracts are also available upon request and approval, and range form the "basic" to the "comprehensive".
H) The customer shall be responsible to be sure that tanks and their associated piping do not leak and that basement tanks are properly installed, vented and equipped with the proper fill and vent alarms (tank whistles). Mountain fuels will not be responsible for over-runs or spillage onto property caused by improperly installed, defective or non-existing alarms.
I) ANSWERING SERVICE - After business hours (4:00 PM and on weekends) all of our incoming calls are automatically forwarded to our answering service. If you are in need of emergency service or delivery, give them your name and phone number, and the nature of your call. They will contact the appropriate personnel, who will in turn contact you. DO NOT LEAVE the location of the phone number left with the answering service , or leave an answering machine on. A return call will be made, and unless a we can talk to a "real live person", nothing will be done regarding your call. This is necessary for in the event that directions are needed, or additional information is required to properly determine the nature of the call, we must speak to a live person.
J) RETURNED CHECKS - There will be a $25.00 returned check charge imposed each time a check is returned by it's issueing bank and be subject to reversal of your prompt payment discount.
190 King Street - East Stroudsburg, PA 18301  570-421-3460  1-800-233-8118
© 2002,2007 Mountain Fuels All Rights Reserved